How to prepare clients for a window fitting day

A window fitting day goes smoothly when the client has cleared the way and knows what to expect. Send a short preparation list a few days before: take down curtains and blinds, clear sills and the space in front of each window, move fragile items, and plan for pets and children while openings are open. Tell them the order in which you'll work, roughly when each room will be done, what making good is included, and that you'll walk round with them at the end to check every window.

Removing old frames creates dust and debris. Explain how you protect floors and furniture with dust sheets, and which rooms will be affected at which time. Ask the client to close doors to rooms you're not working in. A tidy finish with a vacuum at the end of each room is part of the job; say so, so the client knows what to expect.

Plan the order so no opening is left without a frame overnight. If the weather turns, explain that you may pause, cover openings or move a day rather than fit in heavy rain or strong wind. For an occupied home in winter, fit room by room so the house loses as little heat as possible.

An open window frame is an easy way out for a cat and a hazard for a toddler. Ask the client to keep pets in a closed room or away for the day, and children away from the rooms being worked on.

Cutting out old frames and drilling fixings is noisy. Suggest the client tells close neighbours, especially in flats or terraced houses, and agree a start time that respects local rules on working hours. Shared walls and access through a neighbour's garden need their agreement before the day.

Say in advance what finishing is included: sealant inside and out, trims, new sills, plastering around frames if offered. Make clear what isn't, such as redecorating the reveals, so the client can book the decorator if needed. Leave rooms clean and old frames removed from the property.

New windows can need small adjustments once the building settles and the seasons change. Tell the client how to reach you and offer an adjustment visit if a sash catches, a handle stiffens or a door drops.

On Book, each service has a name, a price and an optional description shown on your public page. Once the frames are due, open a slot for a "Fitting day" service and book the client into it yourself from your calendar, with the address and the number of windows in the booking note. Add their email so they get a confirmation with a calendar file; the note appears in the file too, so the preparation list can go there. For aftercare, a short "Adjustment visit" service lets clients pick a free slot from your public page.

Durations and prices are examples: set your own. If wind or rain forces you to move a day, reschedule it from your bookings list and tell the client yourself, since Book doesn't email clients about changes. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.