Mediators: first information meeting with online booking

How mediators can let people book a first information meeting online: a dedicated service, one booking per person, video or office, and joint sessions after.

5 min read

Mediation starts with an information meeting, which you may hold separately with each person before anyone sits at the same table. Each party needs an easy, neutral way to book their own time. With Book, each person books an information meeting on your own booking page, and you book the joint sessions from your list once both agree to go ahead.

Information and session services

On Book, each service has a name, a price and an optional description, all shown on your public page. Each slot belongs to one service, sits within one day and has its own capacity.

ServiceExample slotPlaces
Individual information meeting45 min1
Information meeting by video45 min1
Joint mediation session2 h1
Follow-up session1 h 301

Durations are examples. Set your fees according to the rules that apply to you; an empty price is hidden.

One booking per person

Each online booking takes one place, so each party books their own information meeting in their own name. Neither sees the other's booking. Say in the description that the other party will be invited to book separately.

What stays out of the note

The booking form takes first name, last name, email and phone, plus an optional note that reaches you in the new booking email and appears in the client's calendar file, which others at home may see. Ask only for the type of mediation, such as family, workplace or neighbours, and how they heard of you. Say in the description not to describe the conflict in the note.

Video or office

Create a video information meeting service and send your link by email: Book doesn't create video links. Slots repeat weekly on the weekdays you choose until an end date.

Joint sessions from your list

Once both parties agree, book the joint sessions yourself from your bookings list. First and last name are enough, and you can set the number of people attending; with an email, that person gets a confirmation with a calendar file. Send the date to the other party by email. See the guide on scheduling joint sessions.

Changes

Clients can't move or cancel online: they contact you, and you move the booking from your list. Book doesn't email clients about changes and sends no reminders. Your bookings sync with Google, iPhone or Mac calendars.

What Book doesn't do

Book doesn't store agreements, take payments or send reminders. One booking page per business, no staff field: with several mediators, create services per mediator. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.

Can each party book separately?
Yes. Each books their own information meeting.
Can parties see each other's bookings?
No. Each sees only their own.
Should people describe the conflict in the note?
No. Keep the note to the type of mediation.
Who books joint sessions?
You do, from your bookings list.

Guides for mediators