Shoe repairers: while-you-wait repairs

How shoe repairers can offer while-you-wait repairs with online booking: short slots for heels and quick fixes, places per slot and drop-offs for longer jobs.

5 min read

A new heel tip or a stitched strap takes ten minutes, but a queue at the counter turns that into half an hour of waiting. Booked times let customers walk in, get the fix and leave. With Book, customers book a while-you-wait slot on your own booking page, and longer repairs go into drop-off slots instead.

While-you-wait services

On Book, each service has a name, a price and an optional description, all shown on your public page. Each slot belongs to one service, sits within one day and has its own capacity.

ServiceExample slotPlacesExample price
Heel tips while you wait15 min1€12
Strap or zip stitch while you wait20 min1From €15
Shoe stretching while you wait20 min1€10
Longer repair, drop-off10 min3

Durations, places and prices are examples: set your own.

Short slots with places

Give while-you-wait slots one place per person at the bench. Each online booking takes one place, and a booked slot leaves your page. Slots repeat weekly on the weekdays you choose until an end date. Slots of different services can overlap, so drop-offs can run alongside quick fixes.

What to say in the description

List exactly which jobs are done while you wait, and say that anything else becomes a drop-off. Say whether customers can wait inside.

Details in the note

The booking form takes first name, last name, email and phone, plus an optional note that reaches you in the new booking email. Ask for the type of shoe and the repair, so you have the right heel tips or thread ready.

Walk-ins too

If you also take walk-ins, keep some times free of booked slots so passing customers are still served.

Changes

Customers can't move or cancel online: they contact you, and you move the booking from your list. Book doesn't email clients about changes. Your bookings sync with Google, iPhone or Mac calendars.

What Book doesn't do

Book doesn't manage a queue, take payments or send reminders. One booking page per business, no staff field. See the guide on resoling boots before winter. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.

Can customers book a while-you-wait repair?
Yes. Create short services for those jobs.
What about longer repairs?
Create a drop-off service with several places.
Can I still take walk-ins?
Yes. Keep some times free of booked slots.
Does Book manage a queue?
No. It handles bookings only.

Guides for shoe repairers