Web designers: maintenance check-in calls
How web designers can schedule maintenance check-in calls with online booking: monthly or quarterly calls booked from your list, video links and extra calls.
5 min read
Maintenance clients pay for peace of mind, and a regular check-in call shows them the work happening: updates done, backups checked, ideas for next month. Fixing those calls by email every time is a chore. With Book, you book the check-ins from your list for months ahead, and clients can book an extra support call on your own booking page when they need one.
Call services
On Book, each service has a name, a price and an optional description, all shown on your public page. Each slot belongs to one service, sits within one day and has its own capacity.
| Service | Example slot | Places | Example price |
|---|---|---|---|
| Monthly check-in call | 20 min | 1 | |
| Quarterly review call | 45 min | 1 | |
| Extra support call | 30 min | 1 | €40 |
| New project discovery call | 30 min | 1 | Free |
Durations and prices are examples. Leave the price empty on calls included in a maintenance plan; an empty price is hidden.
Check-ins from your list
Repeat is weekly only, so for monthly or quarterly calls, book them yourself from your bookings list, several ahead if you like. First and last name are enough; with their email, the client gets a confirmation with a calendar file for each call. Add a note with the agenda, such as "review analytics and plugin updates".
Extra calls online
Open a few support call slots each week. Slots repeat weekly on the weekdays you choose until an end date. The booking form takes first name, last name, email and phone, plus an optional note that reaches you in the new booking email: ask for the website address and the issue. Say in the description never to put passwords in the note, since it appears in the calendar file.
Video links
Book doesn't create video links. Send your meeting link by email, or keep one fixed link and mention it in the service description.
Changes
Clients can't move or cancel online: they contact you, and you move the booking from your list. Book doesn't email clients about changes and sends no reminders. Your bookings sync with Google, iPhone or Mac calendars.
What Book doesn't do
Book doesn't track tickets, bill maintenance plans, take payments or send reminders. One booking page per business, no staff field. See the guide on website training sessions. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.
Can I set up monthly calls?
Can clients book extra calls?
Does Book create video links?
Should clients put passwords in the note?
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