Locksmiths: booked jobs vs emergency calls

A locksmith's day has two kinds of work: lockouts and break-ins that can't wait, and planned jobs such as lock upgrades, extra locks or key cutting on site. Planned work shouldn't depend on you answering the phone between emergencies. With Book, clients book planned jobs on your own booking page, and you keep emergencies on the phone with windows left free for them.

On Book, each service has a name, a price and an optional description, all shown on your public page. Each slot belongs to one service, sits within one day and has its own capacity.

Durations and prices are examples: set your own. Say in each description what's included and that parts are priced on site if needed.

An online page isn't for someone locked out at night. Say clearly at the top of each description that emergencies are by phone, with your number. Open planned slots only at times you can keep, and leave windows free each day for urgent calls.

Slots repeat weekly on the weekdays you choose until an end date. Open planned jobs in the mornings, for example, and keep afternoons for emergencies, or the reverse. Each online booking takes one place, and a booked slot leaves your page.

The booking form takes first name, last name, email and phone, plus an optional note that reaches you in the new booking email and appears in the client's calendar file. Ask for the address, the door type and the lock brand if known. Ask for photos of the lock by email so you bring the right cylinder. Don't ask for alarm codes or key locations in the note.

If an urgent job makes you late for a planned one, call the client: the booking includes their phone number. Clients can't move or cancel online: they contact you, and you move the booking from your list. Book doesn't email clients about changes. Your bookings sync with Google, iPhone or Mac calendars.

Book doesn't dispatch emergencies, take payments, issue invoices or send reminders. One booking page per business, no staff field: with several locksmiths, create services per locksmith. See the guide on lock changes for landlords. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.