Plumbers: booking annual servicing visits online

Servicing visits are regular, predictable work, yet each one starts with a phone call that interrupts a job. Put your servicing visits on a booking page instead: customers choose the appliance and an arrival window at any hour, you plan your rounds by area, and the phone stays in your pocket while you work.

On Book, each service has a name, a price and an optional description shown on your public page, and each slot belongs to one service, sits within one day and has its own capacity. A gas boiler, a water heater and a heat pump take different times, so give each its own service.

Durations and prices are examples: set your own, and say in the description what the visit includes.

Traffic and a stubborn valve can push your day back. Make each slot an arrival window, such as 8:00–10:00 or 10:00–12:00, and say in the description that you arrive within the window. Each slot has its own capacity: give a two-hour window two places if you can do two visits in it on the same street.

Create one service per area if you cover several towns, such as "Boiler service, north side", and open each area's slots on its days only. Slots repeat each week on the weekdays you choose until an end date.

The booking form takes first name, last name, email and phone, plus an optional note that reaches you in the new booking email and appears in the customer's calendar file. Ask in the description for:

Servicing before winter means fewer breakdown calls in the cold months. Open more servicing slots in late summer and autumn, and say in the description why booking early helps.

At the end of the visit, book next year's service from your bookings list with the customer's agreement. First and last name are enough; if you enter their email, they get a confirmation with a calendar file, so the date sits in their calendar a year ahead. Book doesn't send reminders, so this booking is your reminder.

Customers can't move or cancel online: they call you, and you move the visit. Book doesn't take payments. Your bookings sync with Google, iPhone or Mac calendars, so the day's round is on your phone. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.