Planning a multi-day tiling job, from quote visit to grout

Let customers book the quote visit online, then plan the job itself day by day: after the quote is accepted, create one slot for each working day on site and book the customer into all of them from your calendar. Each day then appears in your calendar and in the customer's, with the address and what's planned. Build the waiting times into the plan, such as screed drying, waterproofing and adhesive curing before grouting, so the customer knows why nobody is on site on some days.

A splashback can be done in a day. A full bathroom, a kitchen floor or a large living area can't. The work comes in stages: stripping old tiles, preparing and levelling the surface, waterproofing a shower area, setting out, tiling, cutting around fittings, then grouting and sealing. Some stages need drying time before the next one can start, and nobody can speed that up by working harder.

On Book, a slot sits within one day, with its own start and end, and belongs to one service. A job over several days is therefore several slots, one per day, all booked for the same customer. That's also how you'd describe it to them: which days you're on site, and which days the room is drying.

The quote visit is the part customers can book themselves. Create a service for it with a short slot, and write in the description what you'll check (surface, dimensions, access, existing tiles) and what the customer should prepare: the tiles they've chosen or a budget, photos, and whether they want you to supply materials.

Lengths and prices are examples: set your own. The public form asks for first name, last name, email and phone, plus an optional note: ask for the address, the room, rough dimensions and access details (floor, lift, parking). You read it in your new-booking email.

Once the quote is accepted, agree the start date with the customer and plan the days on site. Then:

If you don't want tiling days to show on your public page even for a moment, book the customer in as soon as you've created the slots: a full slot is hidden from your page.

This is an example plan: stages and drying times depend on the products used and the room.

Tiles arrive late, a wall needs more work than expected, the plumber hasn't finished. When a day moves, open that booking in your bookings list and reschedule it to another slot, or cancel it and create a new one. Book doesn't email the customer about changes, so call or text them with the new plan. Customers can't move bookings online either: they contact you.

Book doesn't take payments, so say in the quote how deposits and stage payments work. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.