Policy review appointments: checking cover before renewal

Invite clients to a policy review a few weeks before their main renewal date, and use it to check whether their cover still matches their life: a new home, a new car, a child, a business started, a valuable purchase. Offer the review as a bookable service, in person or by video, and send the invitation with a short list of what to bring. Clients see what they're paying for, gaps get spotted before a claim, and renewals become a conversation instead of an automatic debit.

Policies are bought at one moment of life and renewed for years. In between, people move, marry, have children, work from home, buy expensive equipment or start a side business. Cover that was right five years ago can now have gaps, or overlaps where two policies cover the same thing. A client may only notice when they make a claim. A regular review is your chance to catch it first.

Write a short summary after the review: what stays the same, what changes, and what the client decided. It becomes the starting point of the next review.

A review is only useful if the client understands their cover by the end of it. Replace policy language with examples from their life: what happens if the washing machine floods the flat below, if the car is stolen from the street, if a laptop used for work is damaged at home. Show the excess in euros, not as a clause number. Ask the client to explain back the one or two key points. When they can, they'll call you before a problem rather than after, and they'll trust your advice at the next renewal.

On Book, each service has a name, a price and an optional description shown on your public page. You open slots for each service at the length it takes, one place per slot. Clients pick a service, then a free slot, without creating an account.

Durations and prices are examples: set your own. In the description, say what the review covers, that it doesn't commit the client to change anything, and what to bring.

Keep a list of your clients' renewal months. A few weeks before each one, send the client your booking page link and the list of documents to bring: current policy schedules, the last renewal notice, and a note of anything that changed. Open review slots for those weeks, repeated on chosen weekdays until a date. Book repeats slots weekly, not yearly, so the yearly rhythm lives in your client list.

The public booking form asks for first name, last name, email and phone, plus an optional note you read in your new-booking email. Ask which policies they want to review and whether anything changed this year. Policy documents go by email or through your secure channel, not in the note. The note can't be edited once the booking exists.

If changes are needed, send the proposals and, if useful, book a short follow-up call from your calendar: first and last name are required, email and phone optional. Clients can't move bookings online: they contact you, you reschedule or cancel from your bookings list and let them know, since Book doesn't email clients about changes. With calendar sync (Google, iPhone, Mac), reviews sit next to your other appointments. Book doesn't store policies or take payments; it handles appointments. It costs €5/month, everything included: unlimited services and bookings, no commission, no contract.