Lawyers: booking first consultations online
How lawyers can let new clients book a first consultation online: consultation types, what to say in the description, confidentiality in the note, video.
5 min read
A new client with a legal problem wants an appointment now, even outside office hours. Let them book a first consultation online by practice area, so your assistant or your phone isn't the bottleneck. They pick a slot in the right practice area, you see who is coming and for what kind of matter, and the case details stay for the meeting itself.
One service per practice area
On Book, each service has a name, a price and an optional description shown on your public page, and each slot belongs to one service, sits within one day and has its own capacity. Give consultations one place per slot.
| Service | Example slot | Places |
|---|---|---|
| First consultation: family law | 45 min | 1 |
| First consultation: employment law | 45 min | 1 |
| First consultation: business and contracts | 1 h | 1 |
| First consultation by video | 45 min | 1 |
Durations are examples: set your own. Set the price according to the rules that apply to your profession, or leave it empty to hide it.
What the description says
- the kind of matters the consultation covers;
- how long it lasts and where;
- which documents to bring: contracts, letters, court papers;
- how the consultation is charged, if it is.
Confidentiality in the booking
The booking form takes first name, last name, email and phone, plus an optional note that reaches you in the new booking email and also appears in the client's calendar file. Say in the description that the note should stay short, such as "redundancy" or "lease dispute", and that case details are for the consultation.
Office or video
Offer video consultations as their own service. Book doesn't create video links: send your link by email after the booking.
Several lawyers in the firm
Book has one page per business and no staff field. Create one service per lawyer, such as "First consultation with Maître Laurent, family law", so each client books the right person. Slots of different services can overlap, so two lawyers can take consultations at the same hour.
Weekly hours and follow-up meetings
Slots repeat each week on the weekdays you choose until an end date, so keep set hours for new clients around court days. After the first consultation, book follow-up meetings yourself from your bookings list; if you enter the client's email, they get a confirmation with a calendar file.
Changes
Clients can't move or cancel online: they contact the office. Book doesn't email clients about changes, sends no reminders and doesn't take payments. Your bookings sync with Google, iPhone or Mac calendars. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.
Should clients describe their case in the note?
Can each lawyer have their own consultations?
Can consultations be done by video?
Does Book take payment for consultations?
- Lawyer booking software & consultation diary — €5/month
- Lawyers: video or office consultations with online booking
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