Tax advisers: first consultation checklist

How tax advisers can prepare first consultations with online booking: a first meeting service, what to ask in the note, what to send separately and follow-ups.

5 min read

A first tax consultation is wasted if the client arrives without the right papers or the right question. With Book, clients book a first consultation on your own booking page, the service description tells them what to prepare, and the note collects only the logistics you need.

Consultation services

On Book, each service has a name, a price and an optional description, all shown on your public page. Each slot belongs to one service, sits within one day and has its own capacity.

ServiceExample slotPlaces
First consultation, individuals45 min1
First consultation, business owners1 h1
First consultation by video45 min1
Follow-up meeting30 min1

Durations are examples. Set your fees according to the rules that apply to you; an empty price is hidden.

The checklist in the description

Use each service description to list what clients prepare:

  • the question or decision they need help with, in one sentence;
  • their last tax return and notice, to send by your secure channel;
  • any deadline or letter received;
  • for business owners, the latest accounts.

Keep the note short

The booking form takes first name, last name, email and phone, plus an optional note that reaches you in the new booking email and appears in the client's calendar file. Ask only for the topic and any deadline. Say in the description not to put amounts or tax numbers in the note.

Opening slots

Slots repeat weekly on the weekdays you choose until an end date. Each online booking takes one place, and a booked slot leaves your page. For video consultations, send your link by email: Book doesn't create video links.

Follow-ups from your list

After the first consultation, book follow-ups yourself from your bookings list. First and last name are enough; with their email, the client gets a confirmation with a calendar file.

Changes

Clients can't move or cancel online: they contact you, and you move the booking from your list. Book doesn't email clients about changes and sends no reminders. Your bookings sync with Google, iPhone or Mac calendars.

What Book doesn't do

Book doesn't store documents, take payments or send reminders. One booking page per business, no staff field: with several advisers, create services per adviser. See the guide on tax return appointments. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.

Where do I list what clients should prepare?
In each service description.
Should clients send documents in the note?
No. Use your secure channel.
Can I offer video consultations?
Yes. Send your link by email.
Who books follow-ups?
You do, from your bookings list.

Guides for tax advisors