Vehicle technicians: drop-off and collection times

How vehicle technicians can set drop-off and collection times with online booking: morning drop-off windows, collection slots, keys and changes on the day.

5 min read

Mornings and late afternoons are the busiest times at the workshop door: cars dropped off, keys handed over, drivers asking when they can come back. Spreading those moments out keeps the bays working. With Book, drivers book a drop-off window on your own booking page, and collection slots spread out the end of the day.

Drop-off and collection services

On Book, each service has a name, a price and an optional description, all shown on your public page. Each slot belongs to one service, sits within one day and has its own capacity.

ServiceExample slotPlacesExample price
Drop-off 7:30 to 8:1545 min window3
Drop-off 8:15 to 9:0045 min window3
Collection 16:30 to 17:301 h window4
Collection 17:30 to 18:301 h window4

Windows and places are examples. If drop-off is part of a job service, put the job price on the job and leave drop-off prices empty.

Windows with places

Set each window's places to how many drivers you can greet in that time. Each online booking takes one place, and a full window leaves your page, so the next driver picks a later one. Slots repeat weekly on the weekdays you choose until an end date.

What drivers tell you

The booking form takes first name, last name, email and phone, plus an optional note that reaches you in the new booking email. Ask for the registration, the job and whether they need a lift or a courtesy car.

Collections

Drivers book a collection window online, or you book it yourself from your bookings list when you call to say the car is ready. First and last name are enough; with their email, the driver gets a confirmation with a calendar file.

Key boxes and early drop-offs

If you have a key box for early or late drop-offs, explain how it works in the description. Give the code by phone, not in the note.

Delays and changes

If a job runs over, call the driver and move the collection from your list. Book doesn't email clients about changes. Drivers can't move or cancel online: they contact you. Your bookings sync with Google, iPhone or Mac calendars.

What Book doesn't do

Book doesn't track jobs, manage courtesy cars, take payments or send reminders. One booking page per business, no staff field. See the guide on servicing slots by job length. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.

Can drivers book a drop-off time?
Yes. Create drop-off windows with places.
Can collections be booked too?
Yes, online or from your list.
Where do I explain the key box?
In the service description; give codes by phone.
What if a job runs late?
Call the driver and move the collection from your list.

Guides for vehicle technicians