GPs: book longer appointments for complex visits

A short slot is fine for a single issue, but some visits need more time: several problems at once, a check-up, paperwork or a conversation that can't be rushed. When those land in a standard slot, the whole surgery runs late. With Book, you offer a separate long-appointment service at set times, so patients who need more time book it, and the rest of your day keeps its rhythm.

On Book, each service has a name, a price and an optional description, all shown on your public page. Each slot belongs to one service, sits within one day and has its own capacity.

Durations are examples: set your own according to the rules that apply to you.

Use the description of each service to guide the choice:

Slots repeat weekly on the weekdays you choose until an end date. Place long consultations at the start or end of a session, where they won't push back a run of short visits. Slots of different services can overlap, so don't open standard slots at the same times as long ones.

When you know a patient will need more time next visit, book the long consultation yourself from your bookings list. First and last name are enough; with their email, they get a confirmation with a calendar file.

The booking form takes first name, last name, email and phone, plus an optional note that reaches you in the new booking email and appears in the patient's calendar file. Ask patients not to describe symptoms there; a neutral word such as "several issues" is enough. Use neutral service names.

Book has one booking page per business and no staff field. In a group practice, create services per doctor, such as "Long consultation – Dr Lee"; slots of different services can overlap, so each doctor runs their own list.

Patients can't move or cancel online: they contact you. Say in each description how to reach the practice. Book doesn't email patients about changes or send reminders.

Book doesn't store medical records, take payments, triage requests or send reminders. It isn't an emergency service: say in your descriptions what patients should do in an emergency. Your bookings sync with Google, iPhone or Mac calendars. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.