Opticians: offer collection and adjustment slots

How opticians can offer collection and adjustment slots with online booking: short slots with places, glasses ready calls and repairs while you wait.

5 min read

Collecting new glasses takes a few minutes but needs your attention: a final fitting, adjusting the arms, explaining care. When collections arrive unannounced in the middle of an eye test, someone waits. With Book, clients book a short collection or adjustment slot on your own booking page, and you spread those visits across the day.

Short services with places

On Book, each service has a name, a price and an optional description, all shown on your public page. Each slot belongs to one service, sits within one day and has its own capacity.

ServiceExample slotPlacesExample price
Glasses collection and fitting15 min2Free
Frame adjustment10 min2Free
Small repair while you wait15 min1€10
Contact lens collection10 min2Free

Durations, places and prices are examples. Give a slot two places if two staff can handle collections at the same time.

Collection when glasses are ready

Book doesn't tell clients their glasses are ready: call or email them with your booking link, or book the collection yourself from your bookings list. First and last name are enough; with their email, the client gets a confirmation with a calendar file.

Adjustments and small repairs

Loose screws, bent arms and nose pads are quick jobs. Short adjustment slots let clients come at a set time instead of waiting at the counter. For repairs that need parts, ask in the note for the frame brand and the problem; the note reaches you in the new booking email.

Keeping eye tests apart

Slots of different services can overlap. If one person does both eye tests and collections, don't open collection slots during your tests; place them between tests or at quieter times. Slots repeat weekly on the weekdays you choose until an end date. See the guide on eye test and fitting appointments.

What the description should say

  • to wait for your message that the glasses are ready before booking a collection;
  • to bring the order receipt;
  • that adjustments are free or priced, as you choose;
  • how to reach you for urgent repairs.

Changes

Clients can't move or cancel online: they contact you, and you move the slot from your list. Book doesn't email clients about changes.

Working as a team

Book has one booking page per business and no staff field. In a shop with several staff, set places to the number who can handle collections, or create services per person.

What Book doesn't do

Book doesn't track orders, tell clients when glasses are ready, take payments or send reminders. Book costs €5/month, everything included: unlimited services and bookings, no commission, no contract.

Can clients book a time to collect glasses?
Yes. Create a short collection service.
Does Book tell clients their glasses are ready?
No. Call or email them with your booking link.
Can two staff handle collections at once?
Yes. Give collection slots two places.
How do I keep collections out of eye tests?
Don't open collection slots during test times.

Guides for opticians