Glasses collection and adjustment slots: keep them short

Create a separate collection service with short slots, 15 or 20 minutes, and send customers your booking link when their glasses are ready. They pick a time that suits them, you know who is coming, and you can have the right pair, the case and the paperwork ready before they walk in. Do the same for adjustments that need more than a quick tweak, and leave small repairs to walk-ins.

Handing over new glasses isn't just a handover. You check the fit on the face, adjust the temples and nose pads, check vision with the new lenses, and explain care. For progressive lenses, you may also explain how to get used to them. That's ten to twenty minutes with one person, and customers tend to come when they're free: lunch breaks, late afternoon, Saturday.

Booked collection slots spread those visits out. A customer who arrives at the booked time doesn't wait behind someone choosing frames, and you're not searching the drawer while three people watch.

These are examples. On Book, each service has its own name, description and price, and you open slots for each at the length it takes. Customers pick the service first, then one of its free slots, so a progressive lens collection never lands in a 15-minute slot.

Put collection slots where they don't compete with your long appointments. A few ideas:

Create one slot and repeat it on the weekdays you choose until an end date, and your collection grid is ready for weeks. If two staff can hand over glasses at the same time, you can give a slot two places; with one person at the counter, keep it at one.

Book doesn't send "your order is ready" messages. Keep doing it the way you do today, by phone, text or email, and add your booking link to the message: "Your glasses are ready. Book a collection time here." The customer picks a slot and fills in the booking form: first name, last name, email, phone and an optional note. Ask them to write their order number or the name the order is under in the note, so you can prepare the right pair.

You receive an email for each new booking with that note, and the customer gets a confirmation. If you call the customer and agree a time on the phone, book the slot yourself from your calendar; enter their email if you want them to receive the confirmation too.

A screw that needs tightening takes two minutes and doesn't need a booking: keep serving those at the counter. A bookable adjustment slot is useful when the problem needs time, for example glasses that hurt behind the ears, or a customer who wants their sports frame fitted properly. Describe that in the service description, so customers with a quick fix know they can just drop in.

For repairs that must be sent away, a short drop-off slot helps you record what's needed. The customer writes the issue in the note, and you see it before they arrive.

Customers can't move their booking online. If they call, reschedule the booking yourself from your bookings list, and confirm the new time with them, since Book doesn't email the customer about changes. If they don't come, the glasses stay in the drawer: send your link again and they can pick another slot.

Book costs €5/month, everything included: unlimited bookings and services, no commission and no contract. Orders, stock and payments stay in your shop software.